Skip to main content

Our Process

As technology takes center stage in collaboration, security, training and client acquisition for businesses, having a reliable partner from the start will result in a seamless installation and a more immediate return on your Northwest Arkansas investment. Each project we undertake comes with the same underlying promise: meeting the highest standards while delivering projects on time and budget through a tried-and-tested, cost-effective design, consulting and installation process.

  • Design
  • Bid
  • Build

Leverage Our Expertise & Trusted Processes

Our team delivers innovative design, and installation services for low-voltage lighting, distributed audio-video, networking security and more. Our customer-focused approach provides tailor-made solutions with maximum scalability, reliability and flexibility. Finding imaginative solutions that directly tackle budget, building or workforce constraints is our central mission, whether we’re designing a new conference room or implementing low-voltage wiring in a 100,000 square-foot warehouse.

Our Team Guides You Every Step of the Way

Many AV technicians take on a salesperson role with their clients, focusing on selling the most expensive system and components. Forging a lifelong relationship requires a different approach: that of a facilitator. Our certified staff is proud of their knowledge and eager to answer questions for new and existing clients in Northwest Arkansas. Not only can we help with your initial needs analysis, but our staff will work with your team through every step from design to ongoing training and support. Don’t hesitate to reach out to our team below to get started on your next technology project.

1. Discovery Process:

A successful technology-forward business centers its plans on a comprehensive needs analysis. Learning about your primary goals and main limitations or constraints is vital to crafting a strategic plan and roadmaps that meet your direct business objectives. Besides mapping out the ideal solutions for your space, we’ll define the people and processes needed to achieve your system goals.

2. System Design:

Our team then translates that initial needs analysis into a comprehensive design with the necessary documentation for all your AV, networking, security or data systems. Our design documentation highlights the overall strategy and complete specifications, component information and implementation, and timeline criteria. We will present each design to your team for feedback with as-is documentation outlining any changes to the original plans.

3. AV Bid:

A request for proposal (RPF) is a common component in many corporate, educational and government projects. Mastering AV bids relies on professionally prepared RFPs detailing our company qualifications, pricing, timeline and design recommendations. Each package is then reviewed by the facilities owner, manager or architect who will decide on the final design. AV bids can be tough to navigate, but our team can guide you through each step of the process.

4. Implementation Process:

Stellar documentation is the guiding force when implementing low-voltage wiring and equipment enclosures. A design-bid-build approach ensures your technology professionals have your company goals in mind—not those of a third-party contractor. Throughout the project, we ensure designs are followed, and relevant as-built documentation is updated. Deploying the same team of experts for each stage facilitates implementation for a final project that is true to the original scope.

5. Service & Support:

Having the right technology system in place is just the first step. As part of our custom technology integration process, we offer ongoing training, service and support to extract optimal performance from your system. We save design documentation for future service and maintenance, provide your staff with on-site training, manage warranties and offer ongoing tech support to address any issues. Craft a scalable, cutting-edge solution with our 24/7 remote monitoring plans that offer performance tests and priority service calls.

Schedule a Consultation

Learn why leading architects, general contractors, and owners choose Custom Electronics. We can’t wait to hear from you.
9 + 3 =